The mobile apps rank highly with Android users (3.9/5 stars) and iOS users (4.7/5 stars). As far as the quality of customer support, QuickBooks Online users are split. Some users state that they received the help they needed quickly and without any issues. Many users, however, have voiced complaints of not receiving the answers they were seeking or getting cut off during phone calls or live chats. These complaints lowered our rating to 4.7/5 for customer service. While the software is easier to use than its locally-installed counterparts, you may face occasional navigational difficulties.
QuickBooks Online Features
We also ensure that the software offers most standard accounting features and reports, awarding higher rankings to those that provide advanced services, like tax filing. A popular add-on is the payroll feature where you can run payroll and access benefits in one convenient place. It does cost more to access this, which is approximately $22.50 more per month plus $6 per employee, per month. When subscribing to this service, you’ll get a 1099 e-file of forms and a next-day direct deposit.
QuickBooks Online offers four pricing plans that start at $35/month and cost up to $235/month, depending on the number of features and users your business needs. If you don’t need accounting just yet, our new money solution offers banking, payments, and 5.00% APY—all with no subscription or starting fees. Those who want to take their accounting on the go will appreciate the mobile app. It brings most of the features of the online platform, plus it enables mileage tracking and receipt capture for quick and convenient recordkeeping.
QuickBooks Online is one of the company’s most popular accounting software choices for small-business owners. QuickBooks Online pricing is based on a monthly subscription model, and each plan includes a specific number of users. First-time QuickBooks Online users can typically receive a free 30-day trial or a discount for the first few months of service. Users can switch plans or cancel without having to pay termination fees. Live customer support is available by online chat and callback weekdays during extended business hours and on Saturdays.
Is QuickBooks Online Right for You or Your Business?
This — in addition to a recent monthly pricing increase — lowered our score for QuickBooks Online pricing to 3.2/5. All of these small costs can add up, making your end bill higher than the predictable $35-$235/month fee. QuickBooks Desktop is more traditional accounting software that what is the operating cycle you download and install on your computer, while QuickBooks Online is cloud-based accounting software you access through the internet.
- As far as the quality of customer support, QuickBooks Online users are split.
- QuickBooks Online is cloud-based accounting software that covers all the accounting needs you may have.
- QuickBooks Online Plus helps you manage and view all parts of your business, all in one place.
- You can create invoices, estimates, purchase orders, and sales receipts.
QuickBooks Online Review
The QuickBooks Online Advanced plan is designed for larger businesses. QuickBooks Online Advanced costs $235/month and supports up to 25 users. The QuickBooks Online Essentials plan costs $65/month and includes three users and more features. QuickBooks Online Essentials gives businesses with up to three users the ability to track income and expenses, manage accounts receivable, and stay on top of accounts payable (money owed to suppliers).
Pricing increases throughout the years also make QuickBooks Online an expensive choice for some businesses. However, QuickBooks Online may be the ideal solution for businesses that want lots of features in easy-to-use, cloud-based software. If QuickBooks pricing is out of your budget or if the complexity of its plans and pricing structures has your head spinning, here are a few alternative accounting software solutions to consider instead.
QuickBooks Solopreneur is a “lite” version of the online product that’s ideal for people who earn income from a variety of sources and helps to separate personal and business finances. Customer support includes 24/7 help from a virtual assistant (chat bot) as well as live phone and chat support during daytime hours, Monday through Saturday. If you’re shopping for QuickBooks as a small-business accounting solution, first decide whether you’d like online, cloud-based software or a desktop product that locally stores your information.